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Tanjong Sails Pte. Ltd. ("Tanjong Sails", "we", "us", or "our") operates the website at tanjongen.live and provides yacht charter services in Singapore. We take the protection of personal information seriously and are committed to handling your data with care and transparency.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what choices you have. It applies to all visitors, enquirers, and customers who interact with our website or services.
We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and comply with related advisory guidelines issued by the Personal Data Protection Commission (PDPC).
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Information you provide directly
- Contact details: name, email address, phone number
- Enquiry content: any message or notes submitted through our contact form
- Booking details: charter date preferences, guest count, special requirements
Information collected automatically
- Usage data: pages visited, time on site, referral source, device type and browser
- IP address and approximate geographic location derived from it
- Cookie data: stored preferences and analytics identifiers (see Section 7)
Information we do not collect
We do not collect payment card numbers or financial data directly — any payment processing is handled by third-party providers operating under their own security standards. We do not collect biometric data, health information, or government-issued identification unless specifically required for maritime safety compliance, in which case it is requested separately and handled under stricter controls.
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- Responding to enquiries: to reply to your messages and provide information about our charters
- Booking management: to confirm, coordinate, and deliver the charter service you have booked
- Service improvement: to understand how visitors use our website and identify where we can do better
- Safety and legal compliance: to meet obligations under Singapore maritime regulations, including Maritime and Port Authority (MPA) requirements
- Communication: to send you relevant updates about your booking or our services — we do not send unsolicited marketing unless you have opted in
- Analytics: to measure website performance using aggregated and anonymised data
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Under the PDPA, we rely on the following grounds for processing your personal data:
- Consent: when you submit our contact form, you consent to us using your details to respond and, where applicable, to follow up on your enquiry
- Contractual necessity: to fulfil the charter service you have engaged us for
- Legitimate interests: to operate and improve our website, prevent fraud, and maintain security — balanced against your privacy interests
- Legal obligation: to comply with applicable Singapore laws and maritime regulations
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We do not sell or rent your personal data to third parties. We share information only where necessary and proportionate:
- Service providers: web hosting, email delivery, and analytics providers operating on our behalf under data processing agreements
- Maritime authorities: the Maritime and Port Authority of Singapore (MPA) and relevant port operators where charter notification is required
- Payment processors: if payment is handled via a third-party gateway, they receive only the transaction data they need and operate under their own policies
- Legal requirement: if required by Singapore law, court order, or a public authority with lawful grounds to request the information
Where data is transferred to service providers outside Singapore, we take steps to ensure an adequate level of protection consistent with PDPA requirements.
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We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include:
- HTTPS encryption for all data transmitted via our website
- Access controls limiting who within our team can view personal data
- Regular review of our data handling practices
- Prompt response to any suspected data breach, with notification to affected individuals and the PDPC where required by law
No online system is entirely without risk. We encourage you to use strong passwords and exercise care when sharing personal information online.
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Our website uses cookies and similar technologies to improve your browsing experience and help us understand site usage. Cookies are small text files stored on your device.
- Essential cookies: required for the site to function; they cannot be disabled
- Analytics cookies: help us understand visitor behaviour in aggregate form
- Marketing cookies: used to serve relevant advertising where applicable
- Preference cookies: remember your settings and choices
You can manage cookie preferences at any time via our Cookie Policy page, which includes controls to accept or decline non-essential cookies.
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Under Singapore's PDPA, you have the following rights in relation to your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right of correction: request that inaccurate or incomplete data be corrected
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time — this will not affect the lawfulness of processing before withdrawal
- Right to data portability: where applicable under the PDPA, request your data in a structured, machine-readable format
- Right to lodge a complaint: if you believe your data rights have not been respected, you may raise a concern with the Personal Data Protection Commission at pdpc.gov.sg
To exercise any of these rights, please contact us at [email protected]. We will respond within thirty (30) days of receiving a valid request.
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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:
- Enquiries (no booking made): up to 12 months from the date of the enquiry
- Completed bookings: up to 7 years for accounting and legal compliance purposes
- Analytics data: up to 26 months in aggregated form
- Marketing preferences: until you withdraw consent or request deletion
When data is no longer needed, it is securely deleted or anonymised.
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Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal information through our site without appropriate consent, please contact us at [email protected] and we will remove it promptly.
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Our website may contain links to external websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of those sites.
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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. If changes are significant, we will make reasonable efforts to inform you — for example, via a notice on our website. Continued use of our site after a policy update indicates your acceptance of the revised terms.
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If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is handled, please reach out:
Tanjong Sails Pte. Ltd.
50 Raffles Place, #33-01
Singapore Land Tower
Singapore 048623